Poor Service Complaint Letter

Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill, within a reasonable time, and at a reasonable price. If a trader has provided a service that falls short of these standards, whether it is a tradesperson, a professional service, or a business providing ongoing services, you have a legal right to demand remediation or a price reduction.

Poor service complaints are often dismissed or met with excuses. A formal written complaint that references sections 49 to 54 of the Consumer Rights Act 2015 makes clear that you understand your statutory rights and are prepared to pursue the matter through the courts or an ombudsman if necessary.

PostRight generates a professionally worded poor service complaint letter tailored to your situation, citing the relevant sections of the Consumer Rights Act 2015 and the specific remedy you are seeking. Your letter is printed and posted via Royal Mail First Class. Tradespeople and service businesses that dismiss verbal complaints routinely take a very different approach when they receive a formal letter citing the Consumer Rights Act 2015 by section and setting out the specific remedy being demanded.